cancel your order any time prior to its shipment.
customers can check the order details by clicking on "Order History".
will show you all your existing orders under Order Summary.
the Purchase Id you want to cancel.
"Red Colored arrow button" next to the Order Id that you wish to
your order has been "Shipped", we may take your cancellation request;
however, we shall be able to process the refund once we receive the canceled
items back from the courier. We will charge you only the courier amount and the
remaining amount will be refunded to you.
How long will it take to process
a cancellation request?
we receive a cancellation request, it will take maximum of 24 hours to cancel
the order. Customer will get notification of cancellation by Email or Message.
After completing the cancellation process money will be
transferred back to the source of transaction, while we process the refund
immediately and notify your bank, it usually takes up to 7-10 business days for
your bank to process the refund and the same to reflect in your account. Please
get in touch with the banks directly in case of any delays post confirmation of
cancellation/refund by us.
Why did Clikshop cancel my order?
order can be canceled due to any of the below reasons:
issues related to pricing information.
problem identified by Fraud Detection Department.
of the product(s).
will contact you if all or a part of your order is canceled or if additional
information is required to accept your order.
How will I know that my order is
receive an automated e-mail once the order is canceled. You can also check the
Cancellation status by visiting "Order History" segment under
"Account" section. Usually, it takes up to 24 hours to process the
I want to return a faulty/damaged
product, how do I proceed?
follow the below-mentioned steps:
clear images of the product showing damages.
the exact detail of the damage/defect and the status of the package that you
complaint and the images should be sent to us within 24 hours of the delivery.
do so, we will not be able to serve the
claim for you.
necessary, we will arrange a pickup of the product through our logistic
partner. If we are
unable to do so, we will request you to
send the product back to us.
product reaches us, we will start the required process requested by the customer.
When are returns not possible?
certain scenarios where it is difficult for us to support returns, which are:
return request is made outside the specified time frame.
return policies implied only where the product has defect or damage.
We do not accept returns in case of the
wrong selection made by customers.
How will I get a refund for the
order I canceled or returned?
resolution is set for refund, we will soon move ahead with the refund.
will be done by the same method we received the payment in. In exceptions, we
may ask you for the account details.
I've still not received the
refund in my bank account. Why?
have received a mail from us confirming your refund request, then rest assured
that we have initiated your refund request and are following up with financial
organizations for the same.
financial organizations take a longer time to process the refund request.
However, if the refund hasn't happened by the date we promised, you can contact
us. We will gladly help you.