Cancellations and Returns


How do I cancel my order?

You can cancel your order any time prior to its shipment.

·        Registered customers can check the order details by clicking on "Order History".

·        Next Page will show you all your existing orders under Order Summary.

·        Click on the Purchase Id you want to cancel.

·        Click on "Red Colored arrow button" next to the Order Id that you wish to cancel.

·        In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process the refund once we receive the canceled items back from the courier. We will charge you only the courier amount and the remaining amount will be refunded to you.

 

How long will it take to process a cancellation request?

 

Once we receive a cancellation request, it will take maximum of 24 hours to cancel the order. Customer will get notification of cancellation by Email or Message.

After completing the cancellation process money will be transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

 

Why did Clikshop cancel my order?

Your order can be canceled due to any of the below reasons:

·        Technical issues related to pricing information.

·        Payment problem identified by Fraud Detection Department.

·        Non-availability of the product(s).

Note: We will contact you if all or a part of your order is canceled or if additional information is required to accept your order.

 

How will I know that my order is canceled?

You shall receive an automated e-mail once the order is canceled. You can also check the Cancellation status by visiting "Order History" segment under "Account" section. Usually, it takes up to 24 hours to process the cancellation.

 

I want to return a faulty/damaged product, how do I proceed?

Please follow the below-mentioned steps:

·        Click clear images of the product showing damages.

·        Email us the images.

·        Explain the exact detail of the damage/defect and the status of the package that you  

      received.

·        The complaint and the images should be sent to us within 24 hours of the delivery. Failing to

       do so, we will not be able to serve the claim for you.

·        If necessary, we will arrange a pickup of the product through our logistic partner. If we are

       unable to do so, we will request you to send the product back to us.

·        Once the product reaches us, we will start the required process requested by the customer.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

·        If the return request is made outside the specified time frame.

·        Clikshop return policies implied only where the product has defect or damage.

       We do not accept returns in case of the wrong selection made by customers.

 

How will I get a refund for the order I canceled or returned?

·        Once the resolution is set for refund, we will soon move ahead with the refund.

·        Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.

I've still not received the refund in my bank account. Why?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.